A multi-site manufacturing firm was struggling with a large number of modified workers that were not progressing in their return to work programs. Additionally, the organization struggled with non-occupational injury/illness placements. A third party disability management firm was under contract but not delivering tangible results.
EKG was asked to assess both the occupational and non-occupational programs and look for opportunities to improve the return to work results. Our investigation identified that the unrelated 3rd party while diligent in getting injured workers back into the facility was not ideally suited to return to work programs.
EKG developed a series of work processes that included early and safe return to work plans, complete with timelines, meetings, and where needed access to independent 3rd party focused health care providers. All affected parties were trained and mentored in the new processes. Within three months measurable decreases in all metrics associated with the number of modified workers, length on modified duties, and even re-occurence of injuries.
Finally, EKG assisted the client in restructuring its contract with its 3rd party claims administration service to ensure a focus on returning workers to full duties over simply keeping them in the building was a part of their mandate.