Claims Management / RTW Certification

Claims Management / RTW Certification

Learn the latest techniques to efficiently handle Claims Management

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We can run a custom session of this course at a location of your choice

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Learn the latest techniques to efficiently handle Claims Management; a primer for novices and a refresher for veterans alike. The "NEW" course format starts at the point of an injury and works through the process step by step considering the WSIB, employer, and worker involvement, actions and decisions culminating in the worker returning to full or permanently modified duties, or the work transitional process. The course covers all the applicable forms, WSIB policies, and return to work actions, which can be used to handle the Early and Safe Return to Work process, effectively and efficiently. Participants will also be instructed on how NEER works mathematically, and participate in current discussions on the future of NEER.

Whether you’re a newbie or experienced claims management specialist who is looking for methods to improve your ESRTW program, this program has something for everyone.

What You Will Learn

  • Objectives of claims management
  • Post-accident procedure
  • Working with medical personnel
  • Successful modified work guidelines
  • Dealing with work refusals
  • Benefits of a modified work program
  • Effective communication techniques
  • Attendance management techniques
  • Who is responsible for workplace safety?
  • Human rights issues
  • Roles and responsibilities
  • WSIB forms
  • Handling third party claims
  • Apply for cost relief through SIEF
  • Amalgamate and/or find re-occurrences
  • Working with adjudicators
  • Role of the board
  • Letter campaign
  • Objection process and appeals
  • Cross-examination techniques for appeals
  • New experimental experience rating (NEER) plan, ergonomics and problem solving
  • Pursue continuous training/research

Course Features

  • Evaluation Testing is conducted in this course to reinforce the information presented.
  • Certification Upon successful completion of this course, a certificate will be available to all participants via online access and print or traditional mailing.